top of page

PRIVACY POLICY

Jalinka Gressmann Art, located at Wibautstraat 150, 1091 GR Amsterdam,
is responsible for the processing of personal data as reflected in this privacy statement.

Contact details:
https://www.jalinka.com
Wibautstraat 150
1091 GR Amsterdam
C.J. Gressmann is the Data Protection Officer of Jalinka Gressmann Art, she can be reached at art@jalinka.com

Personal data we process
Jalinka Gressmann Art processes your data because you use our services and/or because you provide it to us yourself.

Below is an overview of the personal data we process:
- First and last name
- Address data
- E-mail address
- IP address
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence, and by telephone
- Location data
- Data about your activities on our website
- Data about your browsing behavior across different websites (e.g. because this company is part of an advertising network)
- List of customer contact details via an app
- Internet browser and device type

Special and/or sensitive personal data we process
Our website and/or service does not intend to collect data on website visitors who are under 16 years of age. Unless they have parental or guardian consent. However, we cannot check whether a visitor is older than 16. We, therefore, advise parents to be involved in their children's online activities to avoid collecting data on children without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please get in touch with us at art@jalinka.com and we will delete this information.

For what purpose and on what basis do we process personal data
Jalinka Gressmann Art processes your data for the following purposes:
- Handling your payment
- Sending our newsletter and/or advertising folder
- Calling or e-mailing you if necessary to carry out our services
- Informing you about changes to our services and products
- Allow you to create an account
- To deliver goods and services to you
- Jalinka Gressmann Art analyses your behavior on the website to improve the website and tailor the offer of products and services to your preferences. 
- Jalinka Gressmann Art tracks your browsing behavior across various websites to help us tailor our products and services to your needs.
- Jalinka Gressmann Art also processes personal data if we are legally obliged to do so, such as data we need for our tax return. 

How long do we store personal data?
Jalinka Gressmann Art will not retain your data for longer than is strictly necessary to fulfill the purposes for which your data is collected. 

Sharing personal data with third parties
Jalinka Gressmann Art does not sell your data to third parties and only provides it if it is necessary for the performance of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. Jalinka Gressmann Art remains responsible for this processing.

Cookies, or similar techniques, that we use
Jalinka Gressmann Art only uses technical and functional cookies. And analytical cookies that do not invade your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone the first time you visit this website. The cookies we use are necessary for the technical functioning of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferences. They also allow us to optimize our website. You can opt out of cookies by setting your internet browser to no longer store cookies. In addition, you can also delete any information previously stored via your browser settings.

Viewing, adjusting, or deleting data 
You have the right to view, correct, or delete your data. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your data by Jalinka Gressmann Art, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold on you in a computer file to you or another organization named by you.

You can send a request for inspection, correction, deletion, or data transfer of your data, or a request to withdraw your consent or object to the processing of your data to art@jalinka.com.

To ensure that you request an inspection, we ask you to send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible but within four weeks.

Jalinka Gressmann Art would also like to inform you that you have the opportunity to submit a complaint to the national supervisory authority, the Authority for Personal Data. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data
Jalinka Gressmann Art takes protecting your data seriously and takes appropriate measures to counter abuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service at art@jalinka.com


 

PRIVACY POLICY PRINTFUL (MERch)

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location but can be estimated as follows:

  • USA: 3–4 business days

  • Europe: 6–8 business days

  • Australia: 2–14 business days

  • Japan: 4–8 business days

  • International: 10–20 business days

 

[Covid-19]​ When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

It's difficult to predict the shipping times. You can ​follow our product manufacturing times and add time for shipping on top of them​:​

[product type you sell, like t-shirts] [product type you sell, like t-shirts] [product type you sell, like t-shirts] [product type you sell, like t-shirts] [product type you sell, like t-shirts] [product type you sell, like t-shirts] [product type you sell, like t-shirts]

 

Shipments from US

[number]–[number] days [number]–[number] days [number]–[number] days [number]–[number] days [number]–[number] days [number]–[number] days [number]–[number] days

Shipments from EU

[number]–[number] days [number]–[number] days [number]–[number] days [number]–[number] days [number]–[number] days [number]–[number] days [number]–[number] days

 

Tip: Fill in and update the table by following our ​Covid-19 updates page. Input the product categories that you sell on your storefront so customers know exactly which timeframes apply to which products.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

 

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

 

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  •  Check your shipping confirmation email for any mistakes in the delivery address

  • Ask your local post office if they have your package

  • Stop by your neighbors in case the courier left the package with them

 

If the shipping address was correct, and the package wasn't left at the post office or your neighbor’s, get in touch with us at [insert your support email here] with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

 

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

 

  • Tip: Check out P​rintful's production footage ​to see how we fulfill specific products.

    How do I track my order?

    You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [insert your support email here].

    I received a wrong/damaged product, what should I do?

    We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [insert your support email here] within a week with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [insert your support email here]!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [insert your support email here] with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at [insert your support email here] within a week of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

 

Return Policy

Last updated on June 3, 2022

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue with the products or anything else on the order, please submit a problem report.

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.

Wrong Address:

If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

 

Unclaimed:

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven't registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer:

It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partially. In these cases, a refund will not be possible.

Notification for EU consumers:

According to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are personalized;
2. sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Printful reserves the right to refuse returns at its sole discretion.

This Policy shall be governed and interpreted by the English language, regardless of any translations made for any purpose whatsoever.

Arte magica e altro
bottom of page