ReTURNs & ReFunDS
Last updated: January 25, 2023
Thank you for shopping at Jalinka Gressmann Art.
If for any reason, You are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
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Interpretation
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The words of which the initial letter is capitalized have meanings defined
under the following conditions. The following definitions shall have the same
meaning regardless of whether they appear in the singular or in the plural.
Definitions
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For the purposes of this Return and Refund Policy:
* Company (referred to as either "the Company", "We", "Us" or "Our" in this
Agreement) refers to Jalinka Gressmann.
* Goods refer to the items offered for sale on the Service.
* Orders mean a request by You to purchase Goods from Us.
* Service refers to the Website.
* Website refers to Jalinka Gressmann Art, accessible from
<http://www.jalinka.com>
* You mean the individual accessing or using the Service, or the company,
or other legal entity on behalf of which such individual is accessing or
using the Service, as applicable.
Your Order Cancellation Rights
==============================
You are entitled to cancel Your Order within 14 days without giving any reason
for doing so.
The deadline for canceling an Order is 14 days from the date on which You
received the Goods or on which a third party you have appointed, who is not
the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your
decision by means of a clear statement. You can inform us of your decision by:
* By email: art@jalinka.com
We will reimburse You no later than 14 days from the day on which We receive
the returned Goods. We will use the same means of payment You used for the
Order and You will not incur any fees for such reimbursement.
Conditions for Returns
======================
In order for the Goods to be eligible for a return, please make sure that:
* The Goods were purchased in the last 14 days
* The Goods are in the original packaging
The following Goods cannot be returned:
* The supply of Goods made to Your specifications or clearly personalized.
* The supply of Goods which according to their nature are not suitable to be
returned, deteriorates rapidly, or where the date of expiry is over.
* The supply of Goods that are not suitable for return due to health
protection or hygiene reasons and were unsealed after delivery.
* The supply of Goods that are, after delivery, according to their nature,
inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet
the above return conditions at our sole discretion.
Only regular-priced Goods may be refunded.
Unfortunately, Goods on sale cannot be refunded.
This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
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You are responsible for the cost and risk of returning the Goods to Us.
You should send the Goods to the following address:
Broedplaats Volkskrantgebouw
Jalinka Gressmann
Wibautstraat 150
1091GR Amsterdam
Netherlands
We cannot be held responsible for Goods damaged or lost in return shipment.
Therefore, We recommend an insured and trackable mail service. We are unable
to issue a refund without actual receipt of the Goods or proof of received
return delivery.
Gifts
=====
If the Goods were marked as a gift when purchased and then shipped directly to
you, You'll receive a gift credit for the value of your return. Once the
returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had
the Order shipped to themselves to give it to You later, We will send the
refund to the gift giver.
Contact Us
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If you have any questions about our Returns and Refunds Policy, please contact
us:
* By email: art@jalinka.com
PriNtFul (MerCh)
RetUrns & ReFunDS
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
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USA: 3–4 business days
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Europe: 6–8 business days
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Australia: 2–14 business days
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Japan: 4–8 business days
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International: 10–20 business days
[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
It's difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them:
[product type you sell, like t-shirts] [product type you sell, like t-shirts] [product type you sell, like t-shirts] [product type you sell, like t-shirts] [product type you sell, like t-shirts] [product type you sell, like t-shirts] [product type you sell, like t-shirts]
Shipments from US
[number]–[number] days [number]–[number] days [number]–[number] days [number]–[number] days [number]–[number] days [number]–[number] days [number]–[number] days
Shipments from EU
[number]–[number] days [number]–[number] days [number]–[number] days [number]–[number] days [number]–[number] days [number]–[number] days [number]–[number] days
Tip: Fill in and update the table by following our Covid-19 updates page. Input the product categories that you sell on your storefront so customers know exactly which timeframes apply to which products.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
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Check your shipping confirmation email for any mistakes in the delivery address
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Ask your local post office if they have your package
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Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [insert your support email here] with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
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Tip: Check out Printful's production footage to see how we fulfill specific products.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [insert your support email here].
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [insert your support email here] within a week's time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [insert your support email here]!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [insert your support email here] with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at [insert your support email here] within a week of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Return Policy
Last updated on June 3, 2022
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part is covered at our expense.
If you or your customers notice an issue with the products or anything else on the order, please submit a problem report.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.
Wrong Address:
If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed:
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven't registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer:
It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partially. In these cases, a refund will not be possible.
Notification for EU consumers:
According to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore Printful reserves the right to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.